Terms & Conditions

The following conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. When the words "you" or "your" are used, it refers to the Customer. We, us or our represents Bluebox Moving Company.

1. Our Quotation

Our quotation after agreement from both parties constitutes the entire agreement between the parties along with these terms and conditions. The quotes always exclude the following: port charges, customs duties and inspections or any other fees/taxes payable to government bodies.

Bluebox Moving Company. reserves the right to add extra charges in case unexpected circumstances arise that were not mentioned or considered at the time of quoting by either party.

These include:

(a) Our costs change because of changes in taxation, freight, fuel, ferry or toll charges beyond our control.

(b) The work is carried out involves handling more than five more items than advised at the time of the booking (£10 extra for every five additional items).

(c) You request any additional services, including moving or storing extra goods or maintenance.

(d) The stairs, elevators or doorways are unsuitable for free movement of the goods without mechanical equipment or the use of windows. The road or drive is unsuitable for our vehicles to park and/or containers to load and/or unload within close proximity of the doorway.

(e) We have to pay parking or any other fees, fines or congestion charges in order to carry out the services listed in the quotation.

(f) There are delays or events or any external factors beyond our reasonable control which increase or extend the resources or time agreed to complete the work.

(g) There is a minimum charge of £60 (per half tonne) for taking goods to a refuse/recycling centre.

2. Work not included in any quotation

We will not complete the following tasks unless agreed upon in advance and in writing:

(a) Dismantle or assemble appliances, fixtures, fittings or any equipment.

(b) Remove or lay fioor coverings.

3. Your responsibility

The following are your responsibilities:

(a) Purchase insurance cover for all goods submitted for removal transit and /or storage, against all insurable risks as our liability is limited to only what we package for you.

(b) If necessary, obtain at your own expense, all documents, permits including parking or visitor permits or vouchers or relevant change for the parking metres, permissions, and licences necessary for the removal to be completed. This includes reserving a suitable parking place within close proximity of the property for our vehicle(s).

(c) Be present or represented during the collection and delivery of the removal . We are not responsible for any goods if the location or property is left unattended.

(d) Provide authorized signature on agreed inventories, receipts, bills, job sheets or other relevant documents by way of confirmation of collection or delivery of goods.

(e) It is your responsibility to ensure that nothing that should be removed is left behind and nothing is taken away in by mistake.

(f) Prepare and stabilize all appliances or electronic equipment prior to their removal. Organize the premises on which the removal job will take place so that our workers can access everything as easily as possible.

(g) Empty, properly defrost and clean refrigerators and deep freezers.

4. Items not to be submitted for removal or storage

Unless previously agreed in writing by a director or other authorized company representative, the following items must not be submitted for removal or storage and will not be moved or stored by us under any circumstances:

(a) Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items.

(b) Jewellery, watches, precious stones or metals, money, deeds, securities or collections of any similar kind.

(c) Any animals.

(d) Goods which require special licence or government permission for export or import.

If we do agree to remove such goods, we will not accept liability for loss or damage.

If you submit such goods without our knowledge we will not accept any liability for loss or damage.

5. Ownership of items

By entering into this agreement, you are aware of and accept that we do not take any liability for goods that we remove or store and may not belong to you. Any claims for damages and costs brought against us by any third party will not be financed by us and you take full responsibility for all expenses.

6. Charges if removal is cancelled or postponed

We may suffer loss if a contract is cancelled or postponed. In case of cancellation or postponement, the following amounts will be charged:

  • Over 7 working days prior to start of removal: no fee
  • Under 7 days: maximum 25% of the total charges
  • Within 24 hours: 100% of total charges

7. Payment

(a) We require payment immediately upon completion of the move. Payment will be taken from the debit/credit card details supplied to secure the booking.

If you have agreed a QUOTED removal at the time of booking, 50% payment will be taken from the debit/credit card the day before commencement of the removal with the remaining 50% being paid upon completion of the removals or storage.

(b) You may not withhold any part of the agreed price.

8. Determination of amount of our liability for loss or damage

In the event of direct loss of or damage to your items caused by negligence on our part, our liability to you is to be assessed as a sum equivalent to the cost of their repair or replacement, taking into account their age, wear and tear, depreciation and condition immediately prior to their loss or damage, subject to a maximum liability of £25 per item.

We will not be responsible for any damage or loss due to a fire, explosion or any sort of attack.

9. Damage to premises or property

If we cause loss or damage to premises or property as a result of our negligence, our liability shall be limited to making good the damaged area only provided that we are not liable for the first £250.00 of any claim.

If any of our workers cause damage to the premises or property as a result of moving items under your instruction but against our advice, we will not be liable.

If we are responsible for causing damage to your premises or to property, you must note this on the worksheet or delivery receipt as soon as possible or within a reasonable time.

10. Seizing your items

We have the right to seize and hold onto and/or dispose of your items until you have paid all of the agreed and billed charges. While we hold the items you will be liable to pay all associated storage and transportation costs.

11. Applicable law

This contract and/or all disputes originating from the breach of this contract is to be governed by laws of England.